This Privacy Policy sets out how we, The Holbrook Club, obtain, store and use your personal information.

By using our website, https://www.theholbrookclub.co.uk/ you agree to the use and treatment of your personal information in accordance with this Privacy Policy.

How we collect or obtain personal information about you

We collect personal information when you provide it to us:

  • when you fill in a form on our website
  • when you contact us by phone, email or in writing
  • when you use post or react to our social media channels
  • when you order goods or services from us

Where permitted by law we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking services as well as third parties with whom we have had no prior contact.

How we collect anonymous information about your behaviour

We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms. This may occur at any time while you are browsing our website.

Cookies

Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website. This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart. The cookies under our control are only visible to you and to our website.

While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.

Third Party Cookies

We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website. We’ll list those in detail and give a brief overview of why and how we use them below.

Contact Forms

Information you submit to us on a contact form will be sent by email to our staff, and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.

User submitted Comments & Reviews

You can submit comments on our content if you want to. Normal visitors will be able to read anything that you post, and the name under which you have submitted the comment. You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public.

Third-Party Services we may share data with

Third Party Analysis Tools

We use the following third party services to track and monitor visitor flows and behaviour.

Google Analytics

Google analytics provides us with detailed web statistics and real time monitoring to help us measure the performance of our web site. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/

Facebook Pixel

Facebook Pixel is a piece of code placed on our website which helps us to track the performance of social media advertising from Facebook. You can review facebook’s privacy policy at https://www.facebook.com/privacy/explanation

Social Media Services

Some pages of our web site may connect with the following social media services. These may use third party cookies to connect with your own account to provide personalised content.

Facebook

We use functionality from Facebook to display personalised content, or to allow you to share content with your friends. We do not have any direct access to information relating to your facebook account. For detail on Facebook’s privacy policy please visit https://www.facebook.com/privacy/explanation

Instagram

We use functionality from Instagram to display personalised content, or to allow you to share content with your friends. We do not have any direct access to information relating to your Instagram account. For detail on Instagram’s privacy policy please visit https://help.instagram.com/519522125107875?helpref=page_content

Twitter

We use functionality from Twitter to display personalised content or to allow you to share content with your followers. We do not have any direct access to personal information relating to your Twitter account. For detail on Twitter’s privacy policy please visit https://twitter.com/en/privacy

Advertising and Marketing Services

We use the following services to help us to direct traffic towards our site or to display relevant personalised advertising on our site.

Google Adwords

We display advertising supplied by the Google AdWords system on our site and/or use Google AdWords to drive visitors to our site. We may make use of information from this to track the success of our advertising campaigns. Google’s privacy policy is available in full at https://www.google.com/policies/privacy/

Email Communication Services

We use the following third party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details. Once an email leaves systems we use directly, it may be routed through any number of others systems.

MailGun

Mailgun provides a means for our web site to send email to staff and visitors, as such information will be passed through their services. Email content is retained for logging purposes for a short time. Mailgun’s privacy policy can be reviewed in full at https://www.mailgun.com/privacy-policy

MailChimp

We use mailchimp to maintain our mailing lists and to send promotional material. Mailchimp’s privacy policy can be found at https://mailchimp.com/legal/privacy/

Mandrill

We use Mandrill as a transactional email API for MailChimp users. Mandrill’s privacy policy can be found at https://mailchimp.com/legal/api_use/

Ecommerce Facilities and Payment Services

This site can accept payment for goods or services and does so using only third party payment gateways. Payment credentials such as credit card numbers and bank account details are never provided directly to us.

When making a payment we are required to store your personal information for financial purposes but it will not be used for marketing purposes unless you explicitly provide consent.

Ecommerce Facilities and Payment Services

This site can accept payment for goods or services and does so using only third party payment gateways. Payment credentials such as credit card numbers and bank account details are never provided directly to us.

Worldpay

Worldpay act as an intermediary for payment card details. Worldpay’s privacy policy is available in full at https://www.worldpay.com/uk/privacy-policy

Our Details

Our company name is The Holbrook Club and we operate from North Heath Lane, Horsham, RH12 5PJ, United Kingdom. You can contact us directly via this web site, via email at office@theholbrookclub.co.uk or via telephone on 01403 751150.

Questions or Complaints

You can contact our data controller in writing by sending correspondence to Clear Comm, Devonshire House, 60 Goswell Road, London, EC1M 7AD, United Kingdom directing your message to Benn Smith – DPO info@clearcomm.org or via telephone on 020 8088 4923.

If you have any questions about this privacy policy, please contact the data controller.

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